The current general enquiry number +603 7884 1234 for the MH370 incident will change effective Monday, 17 March 2014 at 12.00 noon.
Moving forward, families of passengers and crew of MH370 may call +603 8777 5770. This is a dedicated number for families only.
For media queries, kindly contact +603 8777 5698/ +603 8787 1276.
Our thoughts and prayers are with the passengers and our colleagues on board MH370 as well as their families and loved ones.
MH370航空事件目前的公众垂询专线+603 7884 1234将于2014年3月17日，星期一中午12时更改。
MH370航班的乘客与机组人员家属，请拨打专门为家属开放的专线+603 8777 5770。
媒体咨询，请联络+603 8777 5698/ +603 8787 1276。
There were reports that MH370 was re-directed to Diego Garcia following confirmation that the aircraft had made an ‘air turn back’.
However, acting Transport Minister Datuk Seri Hishammuddin Tun Hussein said that the Malaysia Airlines flight MH370 did not land on Diego Garcia, British India Ocean Territory as what is claimed.
According to the New Straits Times, the acting Transport Minister said that there was also no ransom sought by any party, to date.
Datuk Seri Hishamuddin, who is also the defense minister said, “No, there has not. And that makes it very difficult for us to verify whether it is hijacked or terrorist (act of terrorism). (We look into) all possibilities. We don’t take (anything) for granted”.
Malaysia Airlines’ primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. All these costs are borne by Malaysia Airlines.
We have deployed teams of caregivers consisting of trained MAS staff and volunteers from Mercy Malaysia and Tzu Chi Foundation. These caregivers are stationed at five different locations at Beijing and four different locations in Kuala Lumpur.
As of now, we have 115 family members in Kuala Lumpur and they are taken care of by 72 different caregivers. At least one caregiver is assigned to each family together with a Mandarin translator for the families from China.
The caregivers have been keeping the families updated on the search and rescue efforts as well as provide emotional support.
Equal amount of initial financial assistance are being given out to all families of passengers and crew over and above their basic needs. This amount is extended to families of all crew and passengers in Malaysia as well those from other nations.
We regret and empathise with the families and we will do whatever we can to ease their burden. We are as anxious as the families to know the status of their loved ones.