(NST) KUALA LUMPUR: Malaysia Airlines (MAS) had contacted all next-of-kin in Malaysia and around the world to notify them on the impending announcement of the Declaration of Accident for flight MH730 on Jan 29.
In a statement, MAS said that prior to the scheduled announcement by the Department of Civil Aviation, all next-of-kin were notified via telephone calls and in certain instances by text messages, when the calls were unanswered.
This comes after reports on the manner of communication for the MH370 accident declaration, which is believed to have caused discontentment among family members of the passengers and crew onboard.
“These calls were done personally by its Family Support Centre, caregivers or representatives from the airline’s regional offices.
“The next-of-kin in China were notified via text messages by MAS Family Communications and Support Centre in Beijing,” the statement said.
MAS said they are working with the government and related agencies to organise engagement sessions with family members to discuss various matters related to the declaration.
The statement added that the airline remains committed to provide for the well-being of family members of those onboard MH370.
Perdana Menteri, Datuk Seri Najib Tun Razak mengumumkan pesawat Malaysia Airlines (MAS) MH370 berakhir di tengah-tengah Lautan Hindi berhampiran barat Perth, Australia. – UTUSAN ONLINE
It has been more than 48 hours since we lost contact with our flight MH370 from Kuala Lumpur to Beijing.
Despite not being able to establish any positive findings on the whereabouts of the aircraft, Malaysia Airlines has been actively cooperating with the search and rescue authorities coordinated by the Department of Civil Aviation Malaysia (DCA).
DCA has confirmed that search and rescue teams from Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines and the United States of America have come forward to assist. We are grateful for these efforts.
Malaysia Airlines’ primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. The costs for these are all borne by Malaysia Airlines.
Initial financial assistance has been given out to all families over and above their basic needs.
At least one caregiver is assigned to each family. These caregivers are well-trained staff and volunteers from Malaysia and other organisations.
As of now, there are more than 150 “Go Team” members consisting of senior management and caregivers at Beijing to attend to these families. In Kuala Lumpur, a different group of caregivers are attending to the families’ needs.
Families from other nations apart from China have been arriving at Kuala Lumpur since early yesterday. More are expected to arrive today.
Malaysia Airlines is working closely with the government of China to expedite the issuance of passports for the families as well as with the immigration of Malaysia for their visas into Malaysia.
When the aircraft is located, a Response Coordination Centre (RCC) will be activated within the vicinity to support the needs of the families. This has been communicated specifically to the families.
The airline continues to work with the authorities and we appreciate the help we are receiving from all parties and agencies during this critical and difficult time especially the members of the media.
Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media in all matters affecting MH370.
Malaysia Airlines is similarly anxious and we appreciate the patience, support and prayers from everyone.
Statement by MAS GCEO, Ahmad Jauhari Yahya
Together with all those affected by the MH370 incident, we understand the need to provide regular updates on the progress of the search and rescue operations. As the hours turn into days, we at Malaysia Airlines are similarly anxious and we appreciate the patience, support and prayers from everyone.
We however acknowledge that the most affected group in this incident is the families of those on-board. As such, our primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals and emotional support. Initial financial assistance has been given out to all families. Caregivers are already assigned to each family and they are trained staff and volunteers from Malaysia and Australia.
Family members of the MH370 passengers from Beijing who wish to travel will be flown in stages to Kuala Lumpur on the available flights. We are also communicating with the families from other nations to similarly arrange for their travel to Kuala Lumpur.
In the event flight MH370 is located, a Response Control Centre (RCC) in the area will be activated to support the needs of families.
The airline continues to work with the authorities and we appreciate the help we are receiving from all parties during this critical and difficult time.