MH370: We Have Notified NOKs Prior To The DCA Announcement – MAS

1 02 2015

(NST) KUALA LUMPUR: Malaysia Airlines (MAS) had contacted all next-of-kin in Malaysia and around the world to notify them on the impending announcement of the Declaration of Accident for flight MH730 on Jan 29.

In a statement, MAS said that prior to the scheduled announcement by the Department of Civil Aviation, all next-of-kin were notified via telephone calls and in certain instances by text messages, when the calls were unanswered.

This comes after reports on the manner of communication for the MH370 accident declaration, which is believed to have caused discontentment among family members of the passengers and crew onboard.

“These calls were done personally by its Family Support Centre, caregivers or representatives from the airline’s regional offices.

“The next-of-kin in China were notified via text messages by MAS Family Communications and Support Centre in Beijing,” the statement said.

MAS said they are working with the government and related agencies to organise engagement sessions with family members to discuss various matters related to the declaration.

The statement added that the airline remains committed to provide for the well-being of family members of those onboard MH370.

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MH17 Tragedy: Unofficial List Of Passenger Nationalities

18 07 2014

*Please click here for Malaysia Airline official full lists of  MH17 passenger and cabin crew manifest.

Vice President of Malaysia Airlines Europe Huib Gorter told reporters that the 15 crew members on Malaysia Airlines Flight 17 were all Malaysian nationals.

He gave a breakdown of the known nationalities of the 280 passengers: 154 were Dutch, 27 were Australians, 23 were Malaysians, 11 were Indonesian, six were from the United Kingdom, four were from Germany; four were from Belgium, three were from the Philippines and one was Canadian. Authorities were still trying to determine the nationalities of the other passengers.

Malaysia Airlines (MAS) has not yet release the MH17 passenger manifest.





PM Umum MH370 Berakhir Di Tengah Lautan Hindi

25 03 2014

Perdana Menteri, Datuk Seri Najib Tun Razak mengumumkan pesawat Malaysia Airlines (MAS) MH370 berakhir di tengah-tengah Lautan Hindi berhampiran barat Perth, Australia. – UTUSAN ONLINE





Malaysia Airlines 9th Media Statement on MH370 Flight Incident – March 10, 10:00 AM MYT +0800

10 03 2014

It has been more than 48 hours since we lost contact with our flight MH370 from Kuala Lumpur to Beijing.

Despite not being able to establish any positive findings on the whereabouts of the aircraft, Malaysia Airlines has been actively cooperating with the search and rescue authorities coordinated by the Department of Civil Aviation Malaysia (DCA).

DCA has confirmed that search and rescue teams from Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines and the United States of America have come forward to assist. We are grateful for these efforts.

Malaysia Airlines’ primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. The costs for these are all borne by Malaysia Airlines.

Initial financial assistance has been given out to all families over and above their basic needs.

At least one caregiver is assigned to each family. These caregivers are well-trained staff and volunteers from Malaysia and other organisations. 

As of now, there are more than 150 “Go Team” members consisting of senior management and caregivers at Beijing to attend to these families. In Kuala Lumpur, a different group of caregivers are attending to the families’ needs.

Families from other nations apart from China have been arriving at Kuala Lumpur since early yesterday. More are expected to arrive today.

Malaysia Airlines is working closely with the government of China to expedite the issuance of passports for the families as well as with the immigration of Malaysia for their visas into Malaysia.

When the aircraft is located, a Response Coordination Centre (RCC) will be activated within the vicinity to support the needs of the families. This has been communicated specifically to the families.

The airline continues to work with the authorities and we appreciate the help we are receiving from all parties and agencies during this critical and difficult time especially the members of the media.

Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media in all matters affecting MH370.

Malaysia Airlines is similarly anxious and we appreciate the patience, support and prayers from everyone.





Malaysia Airlines 7th Media Statement on MH370 Flight Incident – March 9, 2:43 PM MYT +0800 (English/Chinese)

9 03 2014

Statement by MAS GCEO, Ahmad Jauhari Yahya

Together with all those affected by the MH370 incident, we understand the need to provide regular updates on the progress of the search and rescue operations. As the hours turn into days, we at Malaysia Airlines are similarly anxious and we appreciate the patience, support and prayers from everyone.

We however acknowledge that the most affected group in this incident is the families of those on-board. As such, our primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals and emotional support. Initial financial assistance has been given out to all families. Caregivers are already assigned to each family and they are trained staff and volunteers from Malaysia and Australia.

Family members of the MH370 passengers from Beijing who wish to travel will be flown in stages to Kuala Lumpur on the available flights. We are also communicating with the families from other nations to similarly arrange for their travel to Kuala Lumpur.

In the event flight MH370 is located, a Response Control Centre (RCC) in the area will be activated to support the needs of families.

The airline continues to work with the authorities and we appreciate the help we are receiving from all parties during this critical and difficult time.

我们理解所有失联航班的乘客和乘务员家属的心情,我们会第一时间更新搜救团队的在搜救工作中的最新进展。随着时间的推移,我们在马来西亚同样万分焦急。同时我们也感谢那些帮助,支持,以及MH370失联航班祈福的人员。

我们承认大部分受失联航班影响的家属来自海外,所以我们的首要任务是为这些家属提供照顾与帮助。对此,我们会提供各个方面的援助,包括信息的及时通知,交通,住宿,食物以及情续安抚方面的工作。我们的工作团队已经分别派往各个家庭开始工作,他们都是来自澳大利亚和马来西亚接受过专业指导的工作人员。

身处北京的MH370失联航班家属如果想前往吉隆坡,我们会根据适当的航班依次负责接转。对于在其它国家的MH370失联航班家属我们也会提供同样便利。

一旦MH370失联航班的位置被确定,我们的应急指挥控制中心会立即行动,为有需要的家庭提供帮助与照顾。

在这非常时期,航空公司将会继续与有关部门密切合作应对这一事件,同时表达对所有提供帮助的部门和相关团体表示感谢!





#MH370: MAS Official List of MAS370 Crews and Passengers

9 03 2014

Click here for the Malaysia Airlines’s official list of MH 370 passenger manifest.





MISSING MH370: Malaysia checking four names on missing flight

9 03 2014

(NST) – KUALA LUMPUR : Malaysian investigators are checking the identity of four passengers on a missing Malaysia Airlines flight, but have not yet determined if the plane was downed by an attack, the country’s transport minister said.
“All the four names are with me,” Hishamuddin Hussein, who is also defence minister, told reporters.

He confirmed that Malaysian investigators had met counterparts from the U.S. FBI, and said the investigation was focusing on the entire passenger manifest.–Reuters








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