Tuesday, March 25, 12:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – Media Statement 25

25 03 2014

By: Tan Sri Md Nor Md Yusof, Chairman of Malaysia Airlines

As you will be aware, last night the Prime Minister of Malaysia, Najjib Razak, announced new evidence regarding the disappearance of MH370 on 8th March.

Based on this evidence, the Prime Minister’s message was that we must accept the painful reality that the aircraft is now lost and that none of the passengers or crew on board survived.

This is a sad and tragic day for all of us at Malaysia Airlines. While not entirely unexpected after an intensive multi-national search across a 2.24 million square mile area, this news is clearly devastating for the families of those on board. They have waited for over two weeks for even the smallest hope of positive news about their loved ones.

This has been an unprecedented event requiring an unprecedented response. The investigation still underway may yet prove to be even longer and more complex than it has been since March 8th. But we will continue to support the families – as we have done throughout. And to support the authorities as the search for definitive answers continues. I will now ask our Group Chief Executive¸ Ahmad Jauhari Yahya, to provide you will with fuller details of our support for the families.

By: Ahmad Jauhari Yahya, Group Chief Executive Officer, Malaysia Airlines

I stand before you today not only as the Group Chief Executive Officer of Malaysia Airlines, but also as a parent, as a brother, as a son. My heart breaks to think of the unimaginable pain suffered by all the families. There are no words which can ease that pain. Everyone in the Malaysia Airlines family is praying for the 239 souls on MH370 and for their loved ones on this dark day. We extend our prayers and sincere condolences.

We all feel enormous sorrow and pain. Sorrow that all those who boarded Flight MH370 on Saturday 8th March, will not see their families again. And that those families will now have to live on without those they love.  It must be remembered too that 13 of our own colleagues and fellow Malaysians were also on board.

And let me be very clear on the events of yesterday evening. Our sole and only motivation last night was to ensure that in the incredibly short amount of time available to us, the families heard the tragic news before the world did. Wherever humanly possible, we did so in person with the families or by telephone, using SMS only as an additional means of ensuring fully that the nearly 1,000 family members heard the news from us and not from the media.

Ever since the disappearance of Flight MH370 Malaysia Airlines’ focus has been to comfort and support the families of those involved and support the multi-national search effort. We will continue to do this, while we also continue to support the work of the investigating authorities in the Southern Indian Ocean.

Like everyone else, we are waiting for news from those authorities. We know that while there have been an increasing number of apparent leads, definitive identification of any piece of debris is still missing. It is impossible to predict how long this will take. But after 17 days, the announcement made last night and shared with the families is the reality which we must now accept. When Malaysia Airlines receives approval from the investigating authorities, arrangements will be made to bring the families to the recovery areas if they so wish. Until that time, we will continue to support the ongoing investigation. And may I express my thanks to the Government and all of those involved in this truly global search effort.

In the meantime, Malaysia Airlines’ overwhelming focus will be the same as it has been from the outset – to provide the families with a comprehensive support programme. Through a network of over 700 dedicated caregivers, the loved ones of those on board have been provided with two dedicated caregivers for each family, providing care, support and counsel. We are now supporting over 900 people under this programme and in the last 72 hours, we have trained an additional 40 caregivers to ensure the families have access to round-the-clock support.

In addition, hotel accommodation for up to five family members per passenger, transportation, meals and others expenses have been provided since 8th March and that will continue.

Malaysia Airlines has already provided initial financial assistance of USD 5,000 per passenger to the next of kin. We recognize that financial support is not the onlyconsideration. But the prolonged search is naturally placing financial strain on the relatives. We are therefore preparing to offer additional payments as the search continues.

This unprecedented event in aviation history has made the past 18 days the greatest challenge to face our entire team at Malaysia Airlines. I have been humbled by the hard work, dedication, heartfelt messages of concern and offers of support from our remarkable team. We do not know why, and we do not know how this terrible tragedy happened. But as the Malaysia Airlines family, we are all praying for the passengers and crew of Flight MH370.





Malaysia Airlines’s 24th Media Statement On MH370 Flight Incident – Tuesday, March 25, 12:30 PM MYT +0800

25 03 2014

It is with deep sadness that Malaysia Airlines earlier this evening had to confirm to the families of those on board Flight MH370 that it must now be assumed the flight had been lost. As the Prime Minister said, respect for the families is essential at this difficult time. And it is in that spirit that we informed the majority of the families in advance of the Prime Minister’s statement in person and by telephone. SMSs were used only as an additional means of communicating with the families. Those families have been at the heart of every action the company has taken since the flight disappeared on 8th March and they will continue to be so. When Malaysia Airlines receives approval from the investigating authorities, arrangements will be made to bring the families to the recovery area and until that time, we will continue to support the ongoing investigation.





Video: “Flight MH370 Ended In Southern Indian Ocean,” Najib

25 03 2014




Malaysia Airlines Assume MH370 Ended In Southern Indian Ocean

24 03 2014

Monday, March 24, 10:15 PM MYT +0800 Malaysia Airlines MH370 Flight Incident – Media Statement 23

Note: The communication below was shared with the family members of passengers and crew of MH370

Malaysia Airlines deeply regrets that we have to assume that MH370 ended in the southern Indian Ocean. As you will hear in the next hour from Malaysia’s Prime Minister, new analysis of satellite data suggests the plane went down in the Southern Indian Ocean.

On behalf of all of us at Malaysia Airlines and all Malaysians, our prayers go out to all the loved ones of the 226 passengers and of our 13 friends and colleagues at this enormously painful time.

We know there are no words that we or anyone else can say which can ease your pain. We will continue to provide assistance and support to you, as we have done since MH370 first disappeared in the early hours of 8 March, while flying from Kuala Lumpur to Beijing.

The ongoing multinational search operation will continue, as we seek answers to the questions which remain. Alongside the search for MH370, there is an intensive investigation, which we hope will also provide answers.

We would like to assure you that Malaysia Airlines will continue to give you our full support throughout the difficult weeks and months ahead.

Once again, we humbly offer our sincere thoughts, prayers and condolences to everyone affected by this tragedy.

 

 

Please note translation for this statement to Chinese language is in progress.

请您理解本声明的中文版本目前正在翻译中。





#MH370: Britain’s The Mail Owned By UMNO?

18 03 2014
Frontpage news: The story that was published on The Mail On Sunday. (Credit to The Star for the image)

Frontpage news: The story that was published on The Mail On Sunday. (Credit to The Star for the image)

PKR leaders are furious when Britain’s The Mail on Sunday published, “Doomed Airliner Pilot Was Political Fanatic” on its front page.

The article stated that the missing MH370 pilot, Captain Zaharie Ahmad Shah is “a political fanatic” and an “obsessive” supporter of Datuk Seri Anwar Ibrahim.

It also reported that the pilot had attended Anwar’s trial at the Court of Appeal and could had been very upset over the court decision hours before he piloted the plane to Beijing.

The Star reported that Anwar rubbished the claims and blamed Umno for creating the perception.

PKR’s Fahmi Fadzil, Tian Chua, N. Surendran, Dr Afif Bahardin, Peter Chong and Datuk Abdul Malik Abul Kassim and PAS’s Suhaizan Kaiat also gave strong statements against the report.

I wonder why are they so ‘aggressive’ over the news when PKR are fighting for the freedom of press?

The report only said that the pilot is a political fanatic and an obsessive supporter Datuk Seri Anwar Ibrahim; well I’m sure he is not the only person who is a ‘political fanatic and an obsessive supporter Datuk Seri Anwar Ibrahim’ – if not how could Anwar claims that a lot of people support him?

Anwar says that he wants press freedom in Malaysia and that overseas medias enjoy the press freedom, so now, why must he be furious and put the blame on UMNO?

Or is UMNO the owner of Britain’s The Mail?





Malaysia Airlines 7th Media Statement on MH370 Flight Incident – March 9, 2:43 PM MYT +0800 (English/Chinese)

9 03 2014

Statement by MAS GCEO, Ahmad Jauhari Yahya

Together with all those affected by the MH370 incident, we understand the need to provide regular updates on the progress of the search and rescue operations. As the hours turn into days, we at Malaysia Airlines are similarly anxious and we appreciate the patience, support and prayers from everyone.

We however acknowledge that the most affected group in this incident is the families of those on-board. As such, our primary focus at this point in time is to care for the families. This means providing them with timely information, travel facilities, accommodation, meals and emotional support. Initial financial assistance has been given out to all families. Caregivers are already assigned to each family and they are trained staff and volunteers from Malaysia and Australia.

Family members of the MH370 passengers from Beijing who wish to travel will be flown in stages to Kuala Lumpur on the available flights. We are also communicating with the families from other nations to similarly arrange for their travel to Kuala Lumpur.

In the event flight MH370 is located, a Response Control Centre (RCC) in the area will be activated to support the needs of families.

The airline continues to work with the authorities and we appreciate the help we are receiving from all parties during this critical and difficult time.

我们理解所有失联航班的乘客和乘务员家属的心情,我们会第一时间更新搜救团队的在搜救工作中的最新进展。随着时间的推移,我们在马来西亚同样万分焦急。同时我们也感谢那些帮助,支持,以及MH370失联航班祈福的人员。

我们承认大部分受失联航班影响的家属来自海外,所以我们的首要任务是为这些家属提供照顾与帮助。对此,我们会提供各个方面的援助,包括信息的及时通知,交通,住宿,食物以及情续安抚方面的工作。我们的工作团队已经分别派往各个家庭开始工作,他们都是来自澳大利亚和马来西亚接受过专业指导的工作人员。

身处北京的MH370失联航班家属如果想前往吉隆坡,我们会根据适当的航班依次负责接转。对于在其它国家的MH370失联航班家属我们也会提供同样便利。

一旦MH370失联航班的位置被确定,我们的应急指挥控制中心会立即行动,为有需要的家庭提供帮助与照顾。

在这非常时期,航空公司将会继续与有关部门密切合作应对这一事件,同时表达对所有提供帮助的部门和相关团体表示感谢!





Malaysia Airlines 5th Media Statement on MH370 Flight Incident – March 8, 7:20 PM MYT +0800

8 03 2014

Sepang, 8 March 2014:  The families of all passengers on board MH370 are being informed. The flight was carrying a total number of 239 passengers and crew – comprising 227 passengers (including 2 infants) and 12 crew members.

An international search and rescue mission was mobilized this morning. At this stage, our search and rescue teams from Malaysia, Singapore and Vietnam have failed to find evidence of any wreckage.

The sea mission will continue while the air mission will recommence at daylight.

For the passenger manifest of MH370, click here.

The passengers are of 14 different nationalities. All crew on-board are Malaysians.

The below table shows the latest number of passengers and their nationalities:-

Nationality Total
China/Taiwan 153 including infant/1
Malaysia 38
India 5
Indonesia 7
Australia 6
France 4
USA 3 including infant
New Zealand 2
Ukraine 2
Canada 2
Russian 1
Italy 1
Netherlands 1
Austrian 1

Our thoughts and prayers are with all affected passengers and crew and their family members.

The public may contact +603 7884 1234.

For media queries, kindly contact +603 8777 5698/ +603 8787 1276.








%d bloggers like this: